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STORE POLICY

CUSTOMER CARE

At Urban Sense, our commitment to exceptional customer care goes beyond providing exquisite home decor—it extends to ensuring your overall shopping experience is seamless, satisfying, and memorable. Our dedicated Customer Care team is here to assist you every step of the way, addressing your inquiries, and concerns, and providing the support you deserve.

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How We Care for You:

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  1. Responsive Support: Reach out to our knowledgeable and friendly Customer Care team via email at [your email address] or by phone at [your phone number]. We strive to respond promptly, ensuring your queries are addressed on time.

  2. Order Assistance: Need help with placing an order, tracking your shipment, or making changes to your purchase? Our team is ready to assist, ensuring your transactions proceed effortlessly.

  3. Product Guidance: Unsure about which product suits your space best? Our experts are here to provide product recommendations, detailed information, and style advice, helping you make informed decisions.

  4. Returns and Exchanges: Experience the confidence of hassle-free returns and exchanges. If your purchase doesn't meet your expectations, our Customer Care team will guide you through the process to ensure a smooth resolution.

  5. Feedback and Suggestions: Your feedback matters! Share your thoughts, suggestions, or concerns with us. Your insights contribute to our continuous efforts to enhance our products and services.

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Contact Us:

  • Email: urbsns@gmail.com

  • Phone: 7291800739

  • Operating Hours: 10 AM - 7 PM ( Weekdays) 

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Urban Sense values your satisfaction, and we are dedicated to creating a positive and enjoyable shopping experience for you. Your home deserves the best, and so do you. Let our Customer Care team take care of the details, so you can focus on creating the perfect ambience with Urban Sense.

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PRIVACY & SAFETY

At Urban Sense, we prioritize the privacy and safety of our valued customers. We understand the importance of safeguarding personal information, and we are committed to maintaining the highest standards of data security. Our website employs advanced encryption technologies to protect your sensitive information during online transactions. We assure you that any data collected is used solely to enhance your shopping experience and is never shared with third parties without your explicit consent.

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Furthermore, our commitment to safety extends to the quality of our products. Each item undergoes rigorous testing to meet industry standards, ensuring that you receive not only aesthetically pleasing but also safe and durable home decor. Your trust is paramount to us, and we strive to create an environment where you can confidently explore and enjoy the world of Urban Sense. If you have any concerns or questions regarding privacy or product safety, please do not hesitate to contact us at

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This Privacy Policy applies to the website www.urbansense.co.in (hereinafter referred to as "Urban Sense") and outlines our commitment to protecting your privacy and the use of your personal information. Urban Sense is committed to ensuring that your personal information is handled securely and in compliance with applicable Indian privacy laws.

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1. Collection of Personal Information

Urban Sense collects certain personal information, such as your name, email address, phone number, and other relevant details. This information is collected to provide you with a seamless and efficient user experience, process orders, and prevent security and identity fraud.

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2. Collection of Device Details

Basic device information, including your IP address, web browser, location data, and cookies, may be collected. This data is used for analytics and statistical purposes and may also be employed to provide you with personalized promotions.

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3. Commercial Information

Urban Sense does not store sensitive payment information such as payment details, card numbers, CVVs, and PINs. All payments and checkouts are processed through third-party portals and payment gateways. We may store information related to your payment method and bank solely for analytical purposes.

 

4. Communication Information

We do not store call records. WhatsApp chats or communications via similar applications are stored for a limited time to facilitate order tracking and preferences. Urban Sense ensures the security of these chats, which are maintained confidential between you and us. Typically, these chats are deleted after a specific duration.

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5. Social Media Reviews and Testimonials

Your reviews and testimonials are valuable to us. Urban Sense may choose to share publicly posted testimonials on social media platforms and our website for engagement purposes.

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6. Data Sharing

Urban Sense does not share your information with third parties in exchange for financial gain. We handle user data with utmost care and adhere to official regulations governing data protection.

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7. Notifications

Users have the option to receive personalized offers and promotions by subscribing to our email service. However, subscribing to this service is entirely voluntary, and users may continue to enjoy our services without subscribing. Users can opt-out of our email subscription at any time.

 

8. Cookies

Urban Sense, like many other websites, utilizes cookies to enhance user experiences and expedite website loading. We adhere to the cookie policies set by external parties such as Google and Facebook. For further reference, you can review Google and Facebook's respective privacy policies.

 

9. External Links and Pop-Ups

While we actively work to ensure that unverified and insecure links and pop-ups do not disrupt user experiences, we advise users to exercise caution when clicking on external links. Urban Sense shall not be held responsible for any damage or issues arising from interactions with external links.

By using Urban Sense's website, you acknowledge and consent to the practices outlined in this Privacy Policy. Urban Sense may update this Privacy Policy as necessary, and any changes will be reflected on this page. We recommend reviewing this Privacy Policy periodically to stay informed of our data handling practices. If you have any questions or concerns regarding your personal information or this Privacy Policy, please contact us at urbsns@gmail.com

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WHOLESALE INQUIRIES

Welcome to Urban Sense, where unparalleled home decor meets unbeatable value. We are thrilled to present our carefully curated collection of high-quality home furnishings and accessories at competitive wholesale prices. If you are a retailer, interior designer, or business owner seeking to elevate your product offerings with our stylish and unique items, we invite you to explore the advantages of partnering with us.

Why Choose Urban Sense for Wholesale Purchases?

  • Quality Craftsmanship: Our products are crafted with precision and attention to detail, ensuring that each piece meets the highest standards of quality.

  • Exclusive Designs: Stand out in the market with our exclusive and on-trend designs. Our in-house team of designers consistently creates products that resonate with modern aesthetics.

  • Diverse Product Range: From statement furniture to elegant decor accents, our diverse range of products allows you to cater to various tastes and preferences.

  • Competitive Pricing: Benefit from our competitive wholesale pricing, allowing you to maximize your profit margins while providing your customers with exceptional value.

  • Reliable Supply Chain: We understand the importance of a dependable supply chain. Rest assured, our efficient logistics ensure timely deliveries, keeping your shelves stocked with our latest offerings.

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At Urban Sense, we believe in building lasting partnerships. Join us in bringing style and sophistication to homes around the world. For any questions or additional information, feel free to contact our Wholesale Team at urbsns@gmail.com or 7291800739.

Elevate your business with Urban Sense - where every detail matters.

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PAYMENT METHODS

Credit/Debit Cards/UPI/Wallet/Net banking

Offline Payments

Payment Methods
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